About the Author ix
1 introduction 1
2 leadership competencies and characteristics 5
3 designing a leadership development program 23
Chapter Three Activities A Checklist for Effective Leadership 31
Nature or Nurture? 33
Traits of Effective Leaders 34
Words to Lead By 36
4 increasing awareness—self and others 37
Chapter Four Activities Being Real 38
Developing Courage 40
Developing Cultural Intelligence 43
Doing It Differently 47
Do the Right Thing 49
Fired Up! 53
Heroes and Heroines 56
Living Your Values 59
Mirror, Mirror 64
Modeling the Way 68
Permission or Forgiveness? 71
Risk Attitudes Inventory 73
The Balancing Act 79
Values Collage 84
What Is It Like? 86
Who Am I? 91
5 communicating and influencing 97
Chapter Five Activities Active Listening Responses 98
Active Observation 101
Common Ground 103
Confl icting Agendas 109
Giving Feedback 114
Listening Self-Awareness Assessment 118
Mixed Messages 124
Picture This 130
The Art of Asking Questions 132
The Art of Infl uencing 135
What Do You Mean? 137
6 motivating and engaging 141
Chapter Six Activities Embracing Change 142
Empowering Others 144
Fair or Equal? 148
How to Present Change to Employees 150
Leading Change 155
Make Them Laugh 158
Showing Appreciation 162
Tell Me a Story 164
What Do Your Employees Value? 167
7 developing and managing 171
Chapter Seven Activities Applying Your Coaching Skills 172
Creating a Team Identity 175
Delegation Case Study 177
Delegating Effectively Self-Assessment 181
Delegation Process 185
Describing Behavior 192
Performance Management Skills Checklist 194
Stopping the Blame Game 198
Team Models 201
The Magic of Mentoring 205
What Do You Expect? 207
What Mentors Do 212
8 increasing leadership effectiveness 217
Chapter Eight Activities Bouncing Back 218
Distinguishing Behaviors 220
Employee Development Decisions 223
Figure It Out 227
Innovation or Creativity? 230
Into the Future 232
Making the Right Call 235
Networking Checklist 239
On Target 242
Setting Priorities 247
Things We Have in Common 250
Trust Me 252
References 255
Index 257
Karen Lawson is a consultant, speaker, author, and founder and president of Lawson Consulting Group, Inc., specializing in organization and management development as well as executive coaching. She is a professor at Arcadia University in the International MBA program. She regularly presents at professional conferences in the United States, Asia, and Europe.
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