Table of Contents

 1. Introduction to Telecommunications Legislative History.


 2. Telecommunications Technology (1876-2000).


 3. Basic Electricity Review.


 4. Multiplexing.


 5. The Medium.


 6. The Telephone Set.


 7. Automated Local Exchange Switching.


 8. Stored Program Control Digital Multiplex Switching Systems.


 9. Data Communications.


10. Signaling.


11. Integrated Services Digital Network and Asymmetric Digital Subscriber Line.


12. Private Switching Systems.


13. Automatic Call Distributors.


14. Voice Mail and Automated Attendants.


15. Telecommunications Voice Network Design.


16. Telecommunications Voice Network Design: Delays and Queues.


17. Personal Communication Systems.


Appendix A: Answers to Chapter Review Questions.


Appendix B: The Library of Congress Summary of Senate Bill 652.


Appendix C: Poisson Table.


Appendix D: Erlang B Table.


Appendix E: 50% Table.


Appendix F: Jewett-Shargo Fast Retrial 100% Table.


Appendix G: Jacobsen 70% Table.


Appendix H: Erlang C Table Unlimited Queue.


Appendix I: EQEEB Table 1 Minute Maximum Wait Queue.


Glossary.


References.


Index.