1 Technical Writing on the Job
2 Collaboration and Ethics
3 Audience
4 Organization
5 Revision and Style
6 Document Design
7 Writing for the Web
8 Definition
9 Description
10 Instructions, Procedures, and Process Explanations
11 Formal Report Elements
12 Short and Long Reports
13 Types of Reports
14 Letters, Memos, and Email
15 Career Communication and Workplace Strategies
16 Oral Presentations
PART 2: Technical Writing: Advice from the Workplace
Appendix: Guidelines for Grammar, Punctuation, and Mechanics
A former Department Chair, and Full Professor of the English Department at the University of Akron, Dr. Diana Reep is on the Editorial Review Board of the _ Journal of Business Communication_, and specializes in business and technical communication and film studies. She is the author of several publications, including _ The Educator's Writing Handbook_ and _ Business and Technical Writing: An Annotated Bibliography of Books from 1880-1980_. Her books of literary criticism are _ Margaret Deland and the Rescue and Romance_. She has also published a novel and numerous articles on television and gender roles, soap operas, the saloon in western films, Anne Rice's _ Interview with the Vampire_, and issues of business and technical communication.
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