Table of Contents

Preface vii

1. A New Direction for the Conflict Field 1

2. Conflict and Engagement 19

3. Escaping the Avoidance Trap 55

4. Working the Conflict Narrative 87

5. Communicating in Enduring Conflict 119

6. Using Power and Escalation 151

7. Agreements in Ongoing Conflict 181

8. Taking a Sustainable Approach to Enduring Conflict 207

9. Conflict Specialists and Enduring Conflict 237

Epilogue: The Dynamic Nature of Enduring Conflict 267

References 273

About the Author 281

Index 283

About the Author

THE AUTHOR

BERNARD MAYER, Ph.D., mediator, facilitator, trainer, and researcher, is a professor at the Werner Institute for Negotiation and Dispute Resolution at Creighton University and a founding partner of CDR Associates, based in Boulder, Colorado. In addition, Mayer is the author of The Dynamics of Conflict Resolution and Beyond Neutrality.

Reviews

“I picked up Bernard Mayer’s new book last spring, and here is the bottom line: its impact on my practice was instant…What is more, the impact has been enduring. It has changed how I think about and talk about the work I do….”
— Sheila Heen in Negotiation Journal, January 2010