Marjorie Ingall, who goes by “Snarly” on SorryWatch.com, is the
author of Mamaleh Knows Best: What Jewish Mothers Do to Raise
Creative, Empathetic, Independent Children and The Field Guide to
North American Males, and is the coauthor of Hungry, with plus-size
model Crystal Renn. A former columnist for Tablet magazine and the
Forward, she is a frequent contributor to The New York Times Book
Review and has also written for New York magazine, Town & Country,
Ms., Glamour, Self, Elle, and Sassy (yes, that one). She lives in
New York City.
Susan McCarthy, who goes by “Sumac” on SorryWatch.com, is the
coauthor (with Jeffrey Moussaieff Masson) of the international
bestseller When Elephants Weep: The Emotional Lives of Animals,
which has been translated into twenty-one languages. She’s also the
author of Becoming a Tiger: How Baby Animals Learn to Live in the
Wild. Publications she’s written for include Parade, The Guardian,
WIRED, Smithsonian magazine, Outside, and Salon. Her work has been
anthologized in The Best American Science Writing and in Mirth of a
Nation: The Best Contemporary Humor. She lives in San Francisco.
"The authors reveal surprising examples of good apologies as well
as the neuroscience and psychology behind poor ones—in addition to
the things never to say when attempting to write a
wrong....Essential protocol for those seeking to hone their apology
skills." —Kirkus Reviews
“I’m sorry, but Sorry, Sorry, Sorry means that you no longer have
an excuse for delivering anything other than a pitch-perfect
apology. Ingall and McCarthy break down thorny questions—how
to apologize, when not to apologize, why good apologies
are so vanishingly rare, how to accept and reject apologies, how
gender and power affect forgiveness—with grace and humor.” —Peggy
Orenstein, bestselling author of Boys & Sex, Girls & Sex, and
Cinderella Ate My Daughter
"Sorry, Sorry, Sorry is an absolute delight—philosophically deep,
crisply reported, and funny as heck all the way through. It'll make
you want to get better at apologizing.” —Clive Thompson, author of
Smarter Than You Think and Coders
“Saying ‘I’m sorry’ thoughtfully and effectively — and teaching our
kids to do the same — can sometimes feel impossible. The tools
Marjorie Ingall and Susan McCarthy provide us in Sorry, Sorry,
Sorry are invaluable. Using bad apologies as a how-not-to,
plus good ones that have genuinely repaired wounds, this book
is a must-read for anyone looking for a guide to doing
better. I’ll be recommending this book to everyone I know—parents,
friends, stewards of the world; we could all take a page out of
this timeless guide to healing the world.” — Michele
Borba, Ed.D., parenting expert, bestselling author
of Thrivers & Building Moral Intelligence
“Look, it's one thing to be wise. It's another to be wise and
useful. But to be wise, useful, and screamingly, brilliantly,
hilariously funny? I'm sorry, it's too much. It's just too much.”
—Cory Doctorow, author of Little Brother and How to Destroy
Surveillance Capitalism
"Apologize and forgive: every person has these superpowers enabling
a future without hate, anger, or retribution. Yet half-hearted
or failed apologies compound hurts and insults. This smart and
lively book offers invaluable guides to giving real apologies and
to the critical roles of gender, race, and power relations in
social expectations and results. Read it, or be sorry!" —Martha
Minow, Harvard University professor and author of When
Should Law Forgive? and Between Vengeance and
Forgiveness: Facing History After Genocide and Mass
Violence
"I was hooked from page one by this hip, funny, uncompromising, and
unapologetic dissection of good and bad apologies and why they
matter. While the authors’ precise and deep intelligence may make
us flinch with recognition over our own screwed-up sorrys, the
reward is to be deeply changed in some fundamental way. In the
end, this witty, utterly human book is a timely guide to a moral
future." —Harriet Lerner, Ph.D. author of The Dance of Anger
and Why Won’t You Apologize?
“How do we decide what apologies we should give others? And how
should we think of the role of apology in our friendships,
families, and society? Sorry, Sorry, Sorry allows us to
make genuine, reparative apologies that connect us to each other
and avoid business and relationship disasters. What’s not to love
about saying sorry, if you know how to do it with grace?” —Farai
Chideya, host of Our Body Politic and author of The Episodic
Career
"The authors reveal surprising examples of good apologies as well
as the neuroscience and psychology behind poor ones—in addition to
the things never to say when attempting to write a
wrong....Essential protocol for those seeking to hone their apology
skills." —Kirkus Reviews
"The authors reveal surprising examples of good apologies as well
as the neuroscience and psychology behind poor ones—in addition to
the things never to say when attempting to write a
wrong....Essential protocol for those seeking to hone their apology
skills." —Kirkus Reviews
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