Preface. Forward. Introduction.Part 1 Background to total quality. The small business in context. Qualities - why bother? Part 2 Planning for total quality. The planning process. Quality Diagnosis. The cost of quality. Customers and suppliers. Leadership. Teamwork. Quality measurement and problem solving. Quality management systems. Investment in staff. Part 3 TQM implementation. Final thoughts. Appendix. Index.
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One can well envisage Huxtable's efforts being of value to both student and small businessman. - Modern Management
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