Part I: THE POWER OF BASICS. 1. The Power of Basics: Explore the Ingredients of Successful Helping. 2. Review the Problem-Management and Opportunity-Development Process. 3. Commit Yourself to the Helping Relationship and the Values That Drive It. Part II: THE THERAPEUTIC DIALOGUE: MASTER COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS. 4. Therapeutic Presence: Tune in to Clients and Listen Carefully. 5. Empathic Responding: Work at Mutual Understanding. 6. Master the Art of Probing and Summarizing. 7. Help Clients Challenge Themselves: From New Perspectives to New Behavior. Part III: THE STAGES AND TASKS OF THE PROBLEM-MANAGEMENT AND OPPORTUNITY-DEVELOPMENT MODEL. 8. The Action Arrow That Permeates the Entire Helping Process: Right from the Beginning Help Clients Turn Talk into Life-Enhancing Action. 9. The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story. 10. Stage II: Help Clients Design and Set Problem-Managing Goals. 11. Stage III: Help Clients Design the Way Forward.
Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, the management of innovation and change, leadership and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide. Robert J. Reese, Ph.D., is Professor and Chair of the Department of Educational, School and Counseling Psychology at the University of Kentucky. He teaches in the American Psychological Association accredited Counseling Psychology doctoral program and is directly involved with counselor training at the master's and doctoral levels. He is a licensed psychologist. His research is focused in the areas of psychotherapy process/outcome, psychotherapy training and supervision and the use of telehealth technologies to increase the availability of mental health services for underserved populations. Dr. Reese has several publications in top counseling and psychotherapy professional journals.