Foreword ix
Conrado Schlochauer
Introduction: The Six Ds 1
D1 Define Business Outcomes 39
D2 Design the Complete Experience 77
D3 Deliver for Application 109
D4 Drive Learning Transfer 149
D5 Deploy Performance Support 191
D6 Document Results 223
Coda 281
Afterword 287
Will Thalheimer
References 291
Name Index 305
Subject Index 309
About the Authors 323
ROY V.H. POLLOCK is Chief Learning Officer and cofounder of The 6Ds Company. He is a popular speaker on improving the value created by training and development.
ANDREW McK. JEFFERSON is cofounder and Chief Executive Officer of The 6Ds Company and a world-wide learning and development consultant.
CALHOUN W. WICK, founder of the Fort Hill Company, is internationally recognized for his work on improving organizational performance.
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