About the Author

Jo Lee Loveland Link and John W. Link are consultants, trainers and researchers in social science, and interpersonal and organizational dynamics for the government, Fortune 500's, start-ups, non-profits, and churches. Both have written extensively about how groups and organizations work effectively. Jo Lee is a master professional in Applied Behavior Science and Adult Education through an Episcopal Church-sponsored practitioner program. John has a M.S. from George Mason University program in Conflict Management, and B. A. in English from the University of Virginia.