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The Resilient Enterprise


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A crucial book for anyone involved in operations and logistics to understand how to build a truly flexible organization that can not only withstand but thrive in a risky world. -- Patrick T. Harker, Dean, The Wharton School, University of Pennsylvania Excellent!! I really enjoyed reading it. For me, unlike many business books, it held my attention and I wanted to keep reading to get to the next chapter. The strength of the book is the 'real life' examples and the vignettes woven into the topics being discussed. The content is so good that if you look at the examples/discussions though the government's eyes, there is knowledge to be gained throughout the book. I appreciate the opportunity to read it. -- Kenneth Wykle, President, National Defense Transportation Association The Resilient Enterprise is the must-read post-9/11 book for every CEO, senior manager, and company director. Sheffi provides the perfect antidote for the all-too-human tendency to reach for rosy glasses despite the fact that disasters and acts of catastrophic terrorism are not a question of if, but when. Companies that "think the unthinkable" and embrace the commonsense recommendations outlined in this book will prosper both before and after we hit the inevitable bumps along the 21st-century highway. -- Stephen E. Flynn, Jeane J. Kirkpatrick Senior Fellow for National Security Studies, Council on Foreign Relations, and author of America the Vulnerable This book offers reassurance to the CEO who wakes to a nightmare of what Sheffi calls high-impact/low-probability disruptions. It concludes with recommendations for securing a resilient organization that can suffer the shock of potentially catastrophic destruction, learn from it, and bounce back. -- Dame Sandra Dawson, Director, Judge Institute of Management, University of Cambridge Resilience is what differentiates a world-class supply chain from others, and Sheffi's book provides a clear path for companies to create this resilience. It is a pathbreaking piece of work. -- Hau L. Lee, Thoma Professor of Operations, Information, and Technology, Graduate School of Business, Stanford University Sheffi clearly links disaster preparedness to an organization's competitive advantage. He shows how flexibility in the supply chain and culture helps businesses cope with and recover from the unimaginable. The Resilient Enterprise is a must-read for anyone who plans to compete and succeed in the global marketplace. -- Dick Hunter, Vice President, Dell Americas Operations

About the Author

Yossi Sheffi is Elisha Gray II Professor of Engineering Systems at MIT and Director of the MIT Center for Transportation and Logistics. He has worked with leading manufacturers and logistics service providers around the world on operations and strategy issues and is the author of three award-winning books: The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage, Logistics Clusters: Delivering Value and Driving Growth, and The Power of Resilience: How the Best Companies Manage the Unexpected, all published by the MIT Press.


This may be the most important business book that you will buy this year.... Sheffi, an MIT Professor of engineering who writes with refreshing clarity and first-hand business knowledge has produced a practical guide, not just another risk management manual.

-Director Magazine

However counter-intuitive this may sound, Sheffi's detailed examination of the supply chainbreadsowns at companies such as Amazon, Dell, General Motors, Intel, and UPS leaves little room for doubting his key messages: disaster might not be frequent but it is inevitable. And, the measures that organizations undertake before the event will almost certainly have a greater influence on the subsequent consequences than anything they might do afterwards.

-Information Age

In this world of 'lean inventory' this is a cautionary book that needs to be taken seriously.

-800 CEO-Read

[Sheffi is] quickly becoming the global expert on resilient enterprises.

-John Robb's Weblog

The book offers solid advice and plenty of case studies on reducing vulnerability (start with an exhaustive analysis of your weaknesses), and on increasing supply chain flexibility (consider a last-minute customization program for certain products). And by the way, flexible companies are also top performers on a daily basis, writes Sheffi. We especially appreciated the book's 'Profile of a Disruption' and its warning that disruptions can keep on disrupting long after the fire is out. Just ask Ericsson.

-Sean Silverthorne , HBS Working Knowledge

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