Table of Contents

Preface ix

Acknowledgments xiii

The Author xv

The Commentary Authors xvii

Introduction xxvii
by Maureen Bisognano

1 My Right Knee 1
Commentary by Gary S. Kaplan

2 Some is Not a Number, Soon is Not a Time 25
Commentary by C. Joseph McCannon

3 Power 45
Commentary by Dale Ann Micalizzi

4 Mont Sainte-Victoire 67
Commentary by Jason Leitch

5 A Message for Ramesh 89
Commentary by Paul Farmer

6 Eating Soup with a Fork 101
Commentary by Paul B. Batalden

7 What “Patient-Centered” Should Mean: Confessions of an Extremist 123
Commentary by Frederick S. Southwick

8 Tense 137
Commentary by Jessica Berwick

9 A Transatlantic Review of the NHS at Sixty 155
Commentary by Lord Nigel Crisp

10 The Epitaph of Profession 165
Commentary by Christine K. Cassel

11 Squirrel 177
Commentary by Diana Chapman Walsh

12 You Decide 195
Commentary by Beverley H. Johnson

13 The Moral Test 205
Commentary by Tom Daschle

14 New Health System—New Professionalism 223
Commentary by James Reason

15 To Isaiah 235
Commentary by Mark D. Smith

16 And We Said, “No” 245
Commentary by Patricia A. Gabow

Index 267

About the Author

Donald M. Berwick , MD, MPP, FRCP, is president emeritus and senior fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for eighteen years. He is one of the nation's leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as clinical professor of Pediatrics and Health Care Policy at the Harvard Medical School, professor of Health Policy and Management at the Harvard School of Public Health, and a member of the staffs of Boston Children's Hospital, Massachusetts General Hospital, and Brigham and Women's Hospital. Dr. Berwick is the author of Escape Fire and coauthor of the books, Curing Health Care and New Rules , also available from Jossey-Bass.