Preface ix Acknowledgments xiii The Author xv The Commentary Authors xvii Introduction xxvii by Maureen Bisognano 1 My Right Knee 1 Commentary by Gary S. Kaplan 2 Some is Not a Number, Soon is Not a Time 25 Commentary by C. Joseph McCannon 3 Power 45 Commentary by Dale Ann Micalizzi 4 Mont Sainte-Victoire 67 Commentary by Jason Leitch 5 A Message for Ramesh 89 Commentary by Paul Farmer 6 Eating Soup with a Fork 101 Commentary by Paul B. Batalden 7 What "Patient-Centered" Should Mean: Confessions of an Extremist 123 Commentary by Frederick S. Southwick 8 Tense 137 Commentary by Jessica Berwick 9 A Transatlantic Review of the NHS at Sixty 155 Commentary by Lord Nigel Crisp 10 The Epitaph of Profession 165 Commentary by Christine K. Cassel 11 Squirrel 177 Commentary by Diana Chapman Walsh 12 You Decide 195 Commentary by Beverley H. Johnson 13 The Moral Test 205 Commentary by Tom Daschle 14 New Health System-New Professionalism 223 Commentary by James Reason 15 To Isaiah 235 Commentary by Mark D. Smith 16 And We Said, "No" 245 Commentary by Patricia A. Gabow Index 267
Donald M. Berwick , MD, MPP, FRCP, is president emeritus and senior fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for eighteen years. He is one of the nation's leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as clinical professor of Pediatrics and Health Care Policy at the Harvard Medical School, professor of Health Policy and Management at the Harvard School of Public Health, and a member of the staffs of Boston Children's Hospital, Massachusetts General Hospital, and Brigham and Women's Hospital. Dr. Berwick is the author of Escape Fire and coauthor of the books, Curing Health Care and New Rules , also available from Jossey-Bass.