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The Process Improvement Handbook
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Table of Contents

Section I-The PI Body of Knowledge
Ch 1: Introduction
Ch 2: The PI ContextSection II-The Process Management Knowledge Areas
Ch 3: POA
Ch 4: Process Maturity
Ch 5: Creating a Process Ecosystem
Ch 6: Managing PIs
Ch 7: The PI Organization
Ch 8: PI CompetenciesSection III-Applying the Process Improvement Body of Knowledge
Ch 9: Case Examples
Ch 10: Process Improvement Templates and Instructions Section IV-Appendices
A: Process Oriented Architecture Roadmap
B: Contributors and Reviewers of PIBoK Guide 2012 Edition
C: Templates
D: Table of Illustrations and FiguresSection V-Glossary and Bibliography

About the Author

Tristan Boutros is currently Senior Vice President & Chief Process Officer for one of the world's largest media and entertainment firms located in New York City where he oversees Program Management, Process Improvement and Enterprise Architecture. He holds over 10 professional designations including his Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and his Master Project Manager (MPM) certification. He has over 10 years of business, technology, and management consulting experience at companies such as Pernod Ricard, IAC, DTE Energy, BlackBerry, and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process Oriented Architecture and Process Ecosystem approaches described in the book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance.Tim Purdie is the Vice President of Global Information Technology for a high-tech company in Waterloo, Ontario Canada. He is a Lean Six Sigma Black Belt, Master Project Manager, Certified Scrum Master, and Certified Rummler-Brache Process Improvement consultant with over 20 years of high-tech information technology, management consulting, and process implementation experience. Tim has experience at companies such as Sandvine, Research In Motion, IAC, General Motors, DTE Energy, OpenText, and Western International Communications.

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