Table of Contents

CONTENTS

Introduction 1

PART ONE: Understanding Yourself and Others

1 No Wonder We Have People Problems 7

2 People Are More Predictable than You Might Think 16

3 What’s Your Style? 24

4 Two Keys to Understanding People 28

5 See Yourself as Others See You 38

6 The Driving Style and the Expressive Style 43

7 The Amiable Style and the Analytical Style 54

8 Make the Most of Your Gifts 63

9 Backup Styles: Extreme, Inappropriate, and Inflexible Behavior 72

10 Coping with Backup Behavior 82

PART TWO: Style Flex: A Key to Improved Relationships

11 The Style Flex Solution to People Differences 91

12 Four Steps to Better Relationships 99

13 How to Identify Someone’s Style 107

14 Flexing in Special Situations 117

15 Three Keys to Good Relationships 127

PART THREE: People Styles and Family Relationships

16 The Art of Loving Someone Very Different from Yourself 137

17 Style-Based Parenting 147

APPENDICES

I For Amiables Only: How to Flex to Each Style 155

II For Drivers Only: How to Flex to Each Style 169

III For Expressives Only: How to Flex to Each Style 187

IV For Analyticals Only: How to Flex to Each Style 202

Bibliography 219

Index 225

About the Author

Dorothy Grover Bolton, ED.M., is known for herexpertise in training trainers. A co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work... And Beyond.