Table of Contents

CONTENTS Chapter 1: A governance overview Introduction Governance Risk Governance structures Managing the supplier relationship Cloud computing Governance structures Conclusion Chapter 2: The in-house IT challenge The importance of IT IT functions Function analysis Performance challenges Conclusion Chapter 3: Outsourcing considerations Definition Outsourcing trends General considerations IT considerations Objectives Stakeholders Chapter 4: Reaching the decision Advantages Disadvantages Offshore outsourcing Conclusion Chapter 5: Models of IT outsourcing IT outsourcing strategies Outsourcing models Outsourced IT functions Examples of outsourced IT functions Conclusion Chapter 6: Pre-contract procedures Strategy objectives Selection strategy Due diligence Tendering and negotiations Chapter 7: The contract Reasons for a contract Contract construction Multiple-outsourcing Key success factors Cloud computing contracts Chapter 8: The service level agreement Service levels Scope Pricing SLA framework Cloud computing SLAs Chapter 9: Managing the contract, the SLA and the transition Managing the contract Managing the SLA SLA relationships Transition Chapter 10: Contract change control Reasons for change Types of change Considerations Administration Chapter 11: Contract exit The contract term Exit options Managing the exit strategy Disputes Back-sourcing Chapter 12: Corporate governance Definition Corporate governance frameworks Chapter 13: IT governance Definition Criteria Governance frameworks Governance framework tools IT governance and service management Conclusion Chapter 14: Project governance Definition Governance Objectives Project governance features Project governance tools Programme portfolio management Project governance technology Project management standards Conclusion Chapter 15: Risk assessment Project failure Risk assessment The risk assessment Chapter 16: Identifying the risks Strategic and managerial risk Technology risks Compliance risks Operational risks Financial risks Cloud computing risks Conclusion Chapter 17: Risk management structure Strategy principles Objectives and benefits Risk management framework The risk manager The risk management team Risk management standards Conclusion Chapter 18: Risk management strategies Management of IT risks Management of legal and compliance risks Management of operational risks Management of financial risks Chapter 19: Conclusion: the governance imperative Conclusion Bibliography Further resources ITG Resources

About the Author

Rupert Kendrick is a non-practising solicitor and, for many years, was a partner in a medium-sized law firm. For the past ten years, he has pursued a career in legal publishing, as an author, editor and columnist, also offering consultancy services, as director of a risk management consultancy, Web4Law Ltd, principally on IT issues. He studied the implications of the Internet for law firm marketing strategies as part of a Masters programme in 1998 and his book Managing Cyber-Risks, which he is currently researching for a second edition, was published in 2002. He is a member of the Law Society's Technology and Legal Reference Group. He has written, trained and consulted widely in the legal profession on legal and IT issues