Table of Contents

Understanding the work organization as a social milieu. The relationship between organizational culture and organizational crisis management (OCM). Incident assessment: Proactive versus reactive measures. Reactions to crises, traumas, disasters, catastrophes. The lifespan of a crisis, trauma, disaster, catastrophe. The five "Rs". Legal and litigation aspects of crises, traumas, and workplace disruptions. Key roles within and outside the organization. Employee services and programs.

Reviews

"This book is a must read for all managers concerned with responding to workplace crises."
David Lee, Ph.D., Clinical Director, Magellan Health Services

"A stunning accomplishment! Brilliant concepts that are equally valuable to corporate management, government planners, employee assistance programs and all crisis responders. This book has become a vital component of my crisis tool kit."
Art Barker, MA, LPC, Regional Supervisor, Nation Crisis Response Coordinator
United Postal Service EAP