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Table of Contents

1. Meet Generation Y: The Most High-Maintenance Workforce in the History of the World. 2. Get Them On Board Fast with the Right Messages. 3. Get Them Up to Speed Quickly, and Turn Them into Knowledge Workers. 4. Practice In Loco Parentis Management. 5. Give Them the Gift of Context. 6. Get Them to Care About Great Customer Service. 7. Teach Them How to Manage Themselves. 8. Teach Them How to Be Managed by You. 9. Retain the Best of Them, One Day at a Time. 10. Build the Next Generation of Leaders. Acknowledgments. About the Author. Index.

About the Author

Bruce Tulgan is internationally recognized as the leading expert on young people in the workplace. He is an advisor to business leaders and the author or coauthor of sixteen books, including the classic Managing Generation X and the best-seller It's Okay to Be the Boss. Since founding the management training firm RainmakerThinking, he has been a sought-after keynote speaker and seminar leader. Tulgan's work has been the subject of thousands of news stories, and he has written for dozens of publications, including the New York Times, USA Today, Human Resources Magazine, and the Harvard Business Review. He also holds a fourth-degree black belt in karate and is married to Debby Applegate, winner of the 2007 Pulitzer Prize for Biography.

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