Preface ix Introduction xi Part One: Mapping the Territory of Coaching 1 1 Coaching is an Idea Whose Time Has Come: The Masterful Coaching Vision, Mind-Set, and Method 3 2 Wanted: Extreme Leaders: Extreme Leaders Want to Make a Difference 27 3 The Four Waypoints: How Do You Know If You Are in the Masterful Coaching Zone? 41 Part Two: The Journey to Masterful Coaching 59 4 Becoming a Masterful Coach: Lead People to an Impossible Future and Change Their Lives 61 5 Coaching is a Way of Being, Not Just a Technique: Coaching Comes from the Heart, Not the Head 75 6 Coaching Happens in Conversations: Speaking and Listening from a Stand Versus Moods, Reactions, and Attachments 91 7 Masterful Coaching is Transformational: Triple Loop Learning 110 Part Three: Coaching Executives to Realize an Impossible Future and Win in Their Business: Twelve Months, Twelve Coaching Conversations 131 8 Coaching Conversation 1: Create an Extraordinary Coaching Relationship: Thinking and Working Together 135 9 Coaching Conversation 2: Declare an Impossible Future: One That Represents Winning at the Great Game of Business 148 10 Coaching Conversation 3: 360-Degree Leadership Feedback: Go for an Alteration, Not Just an Assessment 158 11 Coaching Conversation 4: Mount a Successful Change Insurgency: A Transformational Goal Requires Eating Radical Change for Breakfast 172 12 Coaching Conversation 5: Create a Source Document or Winning Game Plan: A Blueprint for the Future 184 13 Coaching Conversation 6: Build a Team of Talented A Players: Engage People in Playing the Big Game 194 14 Coaching Conversation 7: Executive Time Management: Don't Add Before You Subtract 205 15 Coaching Conversation 8: Execute Catalytic Breakthrough Projects: Spearhead a Breakthrough 213 16 Coaching Conversation 9: Be a Coach and Mentor: The Leader as Coach 221 17 Coaching Conversation 10: Make Great Decisions and Judgment Calls: Wisdom Versus Intelligence 231 18 Coaching Conversation 11: Focus on the Scoreboard: Connect Coaching with ROI 239 19 Coaching Conversation 12: Executive Life Coaching: Achieving Nonfi nancial Wealth 245 Part Four: Master Classes With Robert Hargrove 255 20 Secrets of Great Groups: Become a Masterful Facilitator 259 21 Creative Collaboration 3.0: How to Coach People to Deal with Strategic Dead Ends, the China Price, Customers Jumping Ship 273 22 Jump on the Reinvention Roller Coaster: To Reinvent the Organization, First Reinvent Yourself 291 23 From Defensiveness to Learning: How to Recognize and Disperse Defensive Routines with Individuals or Groups 301 24 Provide Meaningful Feedback: How to Give Feedback That Rips the Blinders Off Without Making People Resent You 314 25 Teaching New Skills and Capabilities: Move Between Performance and Practice Fields 330 26 Creating a Coaching and Mentoring Culture: Look for Openings Rather Than the Big Bang 343 27 Coaching Small Enterprises: Get People to Race Up the Value Chain and Wallop Wal-Mart 352 28 Building a Super-Successful Coaching Practice: Lesson 1: How to Get Clients 361 29 Get People to Bring Their Whole Selves to Work: Give Them an Opportunity to Make a Difference 367 A Final Reflection 377 Notes 379 About the Author 385 Index 387
Robert Hargrove is a worldfamous thought leader on executive coaching. He has trained over 30,000 people in transformational leadership. Coaching clients include a U.S.A. Under Secretary of Defense, a New York Stock Exchange chairman, and a European CEO of the Year. He is the author of Masterful Coaching and The Masterful Coaching Fieldbook, both from Pfeiffer, and Your Coach in a Book from Jossey-Bass.