Table of Contents

PART ONE: MANAGING THE TOURISM SYSTEM
Introduction - Lesley Pender
The Accommodation Sector: Managing for Quality - Richard Sharpley
Airlines, Airports and International Aviation - Keith G Debbage
Tour Operations Management - Sandra Gountas
Managing Tourism Distribution - Lesley Pender
PART TWO: MANAGING TOURISM BUSINESSES
Human Resource Management in Tourism - Tom Baum and Jithendran Kokkranikal
Marketing Management for Tourism - Jackie Clark
Strategy for Tourism - John Tribe
Managing Finance for Tourism - Tony Blackwood
The Law and Tourism - David Grant and Richard Sharpley
PART THREE: MANAGING TOURISM IN ITS ENVIRONMENT
Managing Urban Tourism - Richard Sharpley and Lesley Roberts
Managing the Countryside for Tourism - Richard Sharpley
A Governance Perspective
Managing Tourism for Development - David J Telfer
Site and Visitor Management at Natural Attractions - Chris Ryan
PART FOUR: CONTEMPORARY ISSUES IN TOURISM MANAGEMENT
The Role of Government in the Management of Tourism - C Michael Hall
The Public Sector and Tourism Policies
Information and Communication Technologies for Tourism - Dimitrios Buhalis
Destination Marketing and Technology - Chris Ryan
The Case of Web Based Data Mining
Tourism and the Environment - Richard Sharpley
International Tourism - Richard Sharpley
The Management of Crisis
Ethics in Tourism Management - Harold Goodwin and Lesley Pender
Managing the Heritage Enterprise for Liveable Host Communities - Frank Go, Ronald M Lee and Antonio Paolo Russo
Conclusion