Table of Contents

Preface PART 1 - AN INTRODUCTION TO PROJECT MANAGEMENT Section A: Project management and the skills required * Overview * What is a project? * A short history of project management * Characteristics of a project * The outcomes of a project * Important considerations when managing projects * The skills required for effective project management Section B: Managing the project team and individuals * Overview * Project leadership * Team development * Communicating with the team and stakeholders * Motivating the project team * Maslow's theory of motivation * Herzberg's two factor theory * Vroom's expectancy theory * The equity theory * Managing poor performance * How to improve poor performance * Training project participants * Dealing with project conflict * Negotiating within projects * Delegation for the project manager Section C: Factors affecting projects * Overview * The project life cycle * Projects and quality * Risk and project management * Risk management * Risk and occupational health and safety * Project security PART 2 - COMPETENCIES FOR BSBCMN419A MANAGE PROJECTS Section 1: Define project * Project scope and other relevant documentation is accessed * Project stakeholders are defined 1 * Clarification is sought from delegating authority of any issues related to project and project parameters * Limits of own responsibility and reporting requirements are identified * Relationship of project to other projects and to the organisation's objectives is clarified * Available resources to undertake project are determined and accessed Section 2: Develop project plan * Project plan including timelines, task breakdown, roles and responsibilities is developed * Appropriate project management tools are identified and accessed * Risk management plan, which includes OHS, is formulated for project * Project budget is developed and approved * Team members are consulted and their views taken account of in planning the project * Project plan is finalised and any necessary approvals gained to commence project according to documented plan Section 3: Administer and monitor project * Action is taken to ensure that project team members are clear about their responsibilities and the requirements of the project * Support is provided to project team members to ensure that the quality of the expected outcomes of the project and the documented timelines are met * Required record keeping systems are established and maintained throughout the project * Plans for managing project finances, human resources, physical resources and quality are implemented and monitored * Project reports are completed and forwarded as required to stakeholders * Risk management is undertaken as required to ensure project outcomes are met * Project deliverables are achieved Section 4: Finalise project * Financial record keeping associated with project is completed and checked for accuracy * Staff involved in project are assigned to new roles or reassigned to previous roles * Project documentation is completed and any necessary sign offs obtained for concluding project Section 5: Review project * Project outcomes and progress are reviewed against the project scope and plan * Team members are involved in the review of the project * Lessons learnt from the project are documented and reported within the organisation Glossary