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Magnetic Stories - Connect with Customers and Engage Employees with Brand Storytelling


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Table of Contents

About the author xv

Acknowledgements xvii

Introduction xix

How to use this book xxv

Part I: Bring Together Brand and Stories 1

The power of brand storytelling 3

A magnetic attraction 11

‘Just give me the story!’ 17

Part II: Tell 5 Types of Brand Stories 25

Creation stories: How and why it all started 27

Culture stories: Our values and behaviours … the vibe 35

Customer stories: Showcase your impact in the real world 47

Challenge stories: Tales of when the going gets tough 55

Community stories: Bringing life to corporate responsibility 65

Part III: Implement Brand Storytelling 73

Define: Know what your brand is (and isn’t) 77

Teach: How to educate storytellers 85

Collect: How to find stories 93

Communicate: Where to share stories 101

Create: How to generate stories 115

Part IV: See Magnetic Stories in Action 123

Case Story: Ferguson Plarre Bakehouses, Australia 125

Case Story: Columbia Restaurant, Florida, USA 133

Case Story: The Fullerton Hotels and Resorts, Singapore (and Sydney) 141

Case Story: Mekong Capital, Vietnam 147

Case Story: Transpower, New Zealand 157

Conclusion 167

Connect with me 169

Index 171

About the Author

GABRIELLE DOLAN is a global thought leader on real communication and business storytelling. A highly sought-after international keynote speaker, educator and author, Gabrielle has worked with thousands of high-profile leaders from around the world.

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