Table of Contents

List of Figures, Tables, and Exhibits XIII

Foreword XVII

Preface XXI

Introduction XXV

Equitable School Transformation Is Possible

Leader‐ful Schools, Not Leader‐thin

Primary Audiences for This Book

The Listening Leader Map

How to Read This Book

Anonymity and Pseudonyms

Chapter 1: The Transformative Power of Listening 1

Learning to Listen

What We’ve Inherited

A Few Core Beliefs

Key Challenge 1: The Persistence of Inequity

Key Challenge 2: Integrity in the Face of Pressure

Key Challenge 3: Dealing With Trauma

Key Challenge 4: Disconnected Data

Becoming a Listening Leader

A Word on Mindfulness

The Arts Academy Revisited

Part One: Awareness
What do I need to know and understand to become a Listening Leader?

Chapter 2: The Core Tenets of Listening Leadership 31

The Leader Who Wanted to Write People Up

Listening Is Brain-Savvy

The Neighborhoods of the Brain

Tenet 1: Our Brains Are Wired for Survival First

Tenet 2: Our Brains React to Survival Threats Through Fight, Flight, or “Tend-and-Befriend”

Tenet 3: Social Threats Signal Survival Threats to Our Brains

Tenet 4: Every Brain Grows in the Right Conditions

Tenet 5: Organizations Have Core Memories

Chapter 3: Listening for Equity 55

The Fragility of Trust Across Difference

Tuning in to Structural Racism

Tuning in to Unconscious Bias

Tuning in to Cultural Difference

Lessons Learned: Joy and Wendy

Chapter 4: Getting Ready to Listen 79

Listening Below the Green Line

No Shortcut to Trust

Bids and Betrayals

Understand Your Living System

Mindful Listening

The Problem of Rumination

A Seamless Transition

Part Two: Relational Capital
How do I build the interpersonal currency needed to support and develop adult learners?

Chapter 5: Practicing Deep Listening 105

The Fallout of Failing to Listen

Relational Capital

Two Types of Listening: Deep and Strategic

Principles of Deep Listening

Deep Listening Stance 1: Attention to Nonverbal Cues

Deep Listening Stance 2: Mature Empathy

Deep Listening Stance 3: Affirmation

Chapter 6: Practicing Strategic Listening 127

The Impact of the Right Question

Building Capacity Through Listening

Principles of Strategic Listening

Strategic Listening Stance 1: An Orientation to Vision

Strategic Listening Stance 2: Reflective Inquiry

Strategic Listening Stance 3: A Bias Toward Action

Integrating the Six Stances

Seeds of Transformation

Chapter 7: Listening to Parents 146

When Things Fall Apart

Navigating Difference With Parents

Flipping the Script Between Parents and Educators

Five Ways to Listen to Parents

Jackie’s Reflections

Chapter 8: Listening to Students 166

Listening to Students Tell the Real Story—Even When It’s Hard to Hear

Discarding Well‐Worn Scripts

Five Ways to Listen to Students

Listening and Democracy

Part Three: Complex Change
How do I diagnose and navigate the challenges I face as a leader?

Chapter 9: Influencing Complex Change 189

The Listening Leader’s Landscape

Leadership in a Living System

Diagnose Your Problems and Challenges

Six Steps to Influence Complex Change

Shaping the Path

Chapter 10: Leveraging Listening Routines 214

A Staff Meeting with 100% Engagement

Grown‐Ups Need Routines Too

First, Take Your Team’s Temperature

Next, Design Humanizing Routines

Revisiting the Engaged Staff Meeting

Chapter 11: Growing a Listening Culture 238

A High School Network in Transition

From Hero to Host

The Four Seasons of a Listening Culture

“Set the Table” with Annual Retreats

Listening Campaigns

Learning Leader Chats

Team One‐on‐Ones

Safe‐to‐Learn Inquiry

Transforming a Culture

Chapter 12: Listening for Liberation 259

Conversation by Conversation

Building a Movement

The Courage to Listen

Appendix A: Listening Leadership Rubric 263

Appendix B: The Six Stances of a Listening Leader 271

Appendix C: The Instructional Conversation Planning Tool 274

Appendix D: Additional Resources for Listening to Parents 275

Appendix E: Additional Resources for Listening to Students 278

Appendix F: Telling the Current-state Story Tool 282

Appendix G: Tools and Facilitation Steps for Listening Routines 283

Appendix H: Tools for Growing a Listening Culture 296

Glossary 304

Acknowledgments 312

About the Author 315

Index 317

About the Author

SHANE SAFIR is a coach, writer, and facilitator. She was the founding co-principal of June Jordan School for Equity, an innovative national model identified by scholar Linda Darling-Hammond as having "beaten the odds in supporting the success of low-income students of color." Visit her at shanesafir.com.