Table of Contents

Foreword Preface Part One: Basics of Evaluation 1. Reasons for Evaluating 2. The New World Kirkpatrick Model 3. Developing an Effective EvaluationStrategy 4. The Kirkpatrick Foundational Principles Part Two: Data Collection Guidelines, Methods and Tools 5. Evaluating Level 1: Reaction 6. Evaluating Level 2: Learning 7. Evaluating Level 3: Behavior 8. EvaluatingLevel 4: Results 9. EvaluatingBeyond Traditional Classroom Training 10. Instrument Creation Basics 11. Blended Evaluation(TM) Items and Sample Tools Part Three: DataAnalysis and Reporting Basics 12. Making Data-based Decisions 13. Using the Success Case Method to Drive Performance andResults 14. So What? Now What? 15. Reporting Progress and Demonstrating Program Value 16. Avoiding Common Evaluation Pitfalls Part Four: Case Studies 17. Leadership Development Program: Greencore 18. Customer Service Program: Emirates Airlines 19. Sales Certification Program: ArjoHuntleigh 20. Accident Reduction Program: Maryland TransitAdministration 21. Coaching Program: IHC NZ Call to Action Index

About the Author

Full Bio: Dr. James D. Kirkpatrick and Wendy Kayser Kirkpatrick are co-owners of Kirkpatrick Partners. Together, they carry on the work of James' late father, Dr. Don Kirkpatrick. James is a thought leader and change driver in training evaluation and the creator of the New World Kirkpatrick Model for training evaluation. Using his 15 years of experience in the corporate world, including eight years as a corporate training manager, he trains and consults for corporate, government, military, and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace. Wendy is a global driving force of the use and implementation of the Kirkpatrick Model, leading companies to measurable success through training and evaluation. Her results orientation stems from over two decades of business experience in retailing, marketing, and training. She has held positions as a buyer, product manager, process manager, and training manager. As a training manager, she oversaw the training curriculum for 1,500 sales and customer service representatives across North America. Wendy is a recipient of the 2013 Emerging Training Leaders Award from Training Magazine. James and Wendy are the authors of three previous books: Training on Trial; Kirkpatrick Then and Now: A Strong Foundation for the Future; and Bringing Business Partnership to Life: The Story of the Brunei Window Washer. James and Wendy live in Newnan, Georgia. Short Bio: James D. Kirkpatrick is a thought leader, author, and change driver in training evaluation and the creator of the New World Kirkpatrick Model. Wendy Kayser Kirkpatrick is an author and a global driving force of the use and implementation of the Kirkpatrick Model, leading companies to measurable success through training and evaluation. The Kirkpatricks are co-owners of Kirkpatrick Partners and together carry on the work of Jim's late father, Dr. Don Kirkpatrick.