Table of Contents

1. Basic Operational Problem-solving Method with Techniques 2. Surfside Market Case 3. Pete's Puppy Pen Case 4. Introduction for Trainers 5. Trainer's Manual for Workshop 1: The Surfside Market Case 6. Trainer's Manual for Workshop 2: Pete's Puppy Pen Case

About the Author

Charles C. Harwood (Consultant, Portola Valley, California, USA)