Table of Contents

Introduction
PART I: Understanding High Conflict People
Tip #1: Don’t Take Their Personal Attacks
Personally
Tip #2: Don’t Give Them Negative Feedback
Tip #3: Don’t Bend Boundaries With Borderlines
Tip #4: Don’t Diss the Narcissists
Tip #5: Don’t Get Hooked by Histrionics
Tip #6: Don’t Get Conned by Antisocials
Tip #7: Don’t Be a Negative Advocate
PART II: Handling High Conflict People
Tip #8: Connect Using Your E.A.R.
Tip #9: Analyze Your Realistic Options
Tip #10: Respond Quickly to Misinformation
Tip #11: Set Limits on Misbehavior
Tip #12: Choose Your Battles
Conclusion
Glossary
References
About the Author

Promotional Information

Author, Bill Eddy, has many (up to 50) speaking engagement/year, in which he promotes/sells books back-of-room at each event. Some are international or national conferences and others are organizations who invite him to speak at all or half-day trainings or as keynote or workshop speaker at conferences.

All of Bill's books are sold at international, national and regional conferences -- Association of Family & Conciliation Courts; Academy of Professional Family Mediators.

Bill does radio and print interviews upon request.

— Promotion on authors websites: www.highconflictinstitute.com, www.biff.com (not "live" yet) and www.newways4families.com.
— Promotion on publisher websites: www.highconflictinstitutepress.com, www.unhookedbooks.com.
— Social media campaigns on authors outlets and publisher's outlets, i.e. Facebook, Twitter, blog, Pinterest.
— Two years ago, over 1100 sites linked to Bill's blog and/or website. I'm not sure what those numbers are now, but they're likely the same or increased.
— Publicity and promotion in conjunction with author's speaking engagements (see listing below):

January
1/16 -- Handling High Conflict Personalities with the CARS Method Radio Interview of Bill Eddy by Doug Noll
(book tie-in: It's All Your Fault!; BIFF),
Contact: www.WSradio.com at 7:00pm Pacific Time Zone

February
2/12 -- New Ways for Families: National Judicial Institute - Family Law Seminar, Quebec City, Quebec, Canada
(no book tie-in)

2/20 -- 7 Tips for Managing High Conflict People, North County Bar Association, Vista, CA
(book tie-in: BIFF; High Conflict People in Legal Disputes; It's All Your Fault!; New Ways for Families entire series).
Contact: www.NorthCountyBar.org

2/25 -- Law and Ethics Update, Kaiser Permanente Psychosocial Clinicians, San Diego, CA
(book tie-in: It's All Your Fault!; BIFF; It's All Your Fault at Work!; New Ways for Work Coaching Manual; New Ways for Work Workbook).
Contact: Linda.S.Thornton@kp.org

2/27 - 28 (PST) New Ways for Families "Day Two" Training, Family Law Pathways Network, Alice Springs, NT, Australia - by Skype
(book tie-in: New Ways for Families Professional Guidebook; New Ways for Families Parent Workbook; BIFF).
Contact: michelle@newways4families.com

March
3/1 -- Managing High Conflict People. Law School for Social Workers Annual CEU Event, Portland, OR
(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire series)
Contact: www.naylaw.com

3/14 -- Transformation of High Conflict Disputes Through Mediation, 2014 Orange County Mediation Conference, University of California, Irvine, CA
(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families Pre-Mediation Workbook; New Ways for Families Pre-Mediation Coaching Manual).
Contact: www.ocmediationconference.org

3/28 -- Managing High Conflict Personalities - in Separation and Divorce, Louisiana Chapter - Association of Family and Conciliation Courts, New Orleans, LA
(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire listing).
Contact: www.afccla.org

— April: “Managing High Conflict People” for Healthcare Workers in Maryland; Family Professionals in Calgary, Canada; Family law Judges in Ohio.
— AFCC Conference (Presenting New Ways for Mediation method in 90-minute workshop) in Toronto in June;
— Pepperdine University School of Law “Psychology of Conflict” course (Malibu, near Los Angeles) in October;
— APFM Conference presenting New Ways for Mediation in October in San Diego;
— 2 weeks in September in Australia: National Mediation Conference – keynote speaker and workshop trainer; Monash University School of Law course: “Managing High Conflict People in Legal Disputes”; and other groups.
— Anchorage, Alaska: “New Ways for Mediation of High Conflict Disputes” to lawyers and mediators there sponsored by a law firm.

About the Author

Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners' association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden. As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years' experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College.