Overview. Section A: Goal setting. Problem? What problem? How have you been taught previously? Models of the consultation. On having two heads. Keeping it simple - the consultation as a journey. Five 'en-route', checkpoints. Section B: Skill building. How people learn. Checkpoint 1 (connecting) - rapport-building skills. Checkpoint 2 (summarizing) - listening and eliciting skills. Interlude - the clinical process in general practice. Checkpoint 3 (handover) - communication skills. Checkpoint 4 (safety netting) - predicting skills. Checkpoint 5 (housekeeping) - taking care of yourself. Section C: Getting it together. On only having one head. The inner consultation. Zen and the art of the consultation.
"'The Inner Consultation has become one of the very few contemporary medical classics. This remarkable book focuses very clearly on both parties in the medical consultation. It is now well accepted that the consultation is the epicentre of general practice. Quality consulting makes us more effective, and makes our task both more interesting and more worthwhile. I was deeply humbled when I re-read the book so that I could prepare these words. I had forgotten quite what an astonishing book this is - how beautifully written, how wise and incisive and witty and fun it is. If you have neverread this book, you are in for a treat.' David Haslam, Chairman, Royal College of General Practitioners"