Table of Contents

Part I: IT in the Organization 1. Strategic Use of Information Technology in the Digital Economy 2. Information Technologies: Concepts and Management Part II: The Web Revolution 3. Network Computing, Discovery, Communication, and Collaboration 4. E-Business and E-commerce 5. Mobile, Wireless, and Pervasive Computing Environments Part III: Organizational Applications 6. Transaction Processing, Functional Applications, CRM, and Integration 7. Enterprise Systems 8. Global Interorganizational Systems Part IV: Managerial and Decision Support Systems 9. Knowledge Management 10. Data Management 11. Decision Support and Intelligent Systems Part V: Implementing and Managing IT 12. Using IT to Achieve Competitive Advantage 13. Information Technology Economics 14. Building Information Systems 15. Managing Information Resources and IT Security 16. The Impacts of IT on Organizations, Individuals, and Society Technology Guides (online): T1. Hardware T2. Software T3. Data and Databases T4. Telecom T5. The Internet and the Web T6. A Technical View of Systems Analysis and Design Glossary