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Information Services Today
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Table of Contents

Part I - Information Landscapes: Cultural and Technological Influences Chapter 1 The Transformative Information Landscape: What it Means to be an Information Professional Today Sandra Hirsh Chapter 2 Libraries, Communities, and Information: Two Centuries of Experience Christine Pawley Chapter 3 Librarianship: A Continuously Evolving Profession Stephen Abram Chapter 4 Diverse Information Needs Heather O'Brien and Devon Greyson Chapter 5 Diversity, Equity of Access, and Social Justice Patty Wong, Miguel Figueroa, and Melissa Cardenas-Dow Part II - Information Professions: Physical and Virtual Environments Chapter 6 Literacy and Media Centers: School Libraries Mary Ann Harlan Chapter 7 Learning and Research Institutions: Academic Libraries Todd Gilman Chapter 8 Community Anchors for Lifelong Learning: Public Libraries Pam Smith Chapter 9 Working in Different Information Environments: Special Libraries and Information Centers Crystal S. Megaridis Day in the Life in the Corporate Organization Scott Brown A Day in the Life in the Nonprofit Organization Joyce Fedeczko A Day in the Life as an Independent Information Professional Jan Knight A Day in the Life in the Government Organization Michele Masias Part III - Information Services: Engaging, Creating, and Collaborating via Technology Chapter 10 Digital Resources: Digital Libraries Lisa Gregory and Amy Rudersdorf Chapter 11 Information Intermediation and Reference Services Johanna Tunon Chapter 12 Metadata, Cataloging, Linked Data, and the Evolving ILS Mary K. Bolin Chapter 13 Analog and Digital Curation and Preservation Katherine Skinner Chapter 14 User Experience Courtney McDonald Chapter 15 Accessing Information Anywhere and Anytime: Access Services Michael J Krasulski Chapter 16 Teaching Users: Information and Technology Instruction April D. Cunningham and Stephanie Rosenblatt Chapter 17 Hyperlinked Libraries Michael Stephens Chapter 18 Creation Culture and Makerspaces Kristin Fontichiaro Part IV - Managing Information Organizations: Management Skills for the Information Professional Chapter 19 Strategic Planning Lisa G. Rosenblum Chapter 20 Change Management Ruth Barefoot Chapter 21 Managing Budgets Sara F. Jones Chapter 22 Managing Personnel Robert Goch, Bruce Haller, Dawn DiStefano, and Maureen L. Mackenzie Chapter 23 Innovative Library and Information Services: The Design Thinking Process Rachel Ivy Clarke Chapter 24 Managing Collections Wayne T. Disher Chapter 25 Managing Technology Marshall Breeding Chapter 26 Managing Data and Data Analysis in Information Organizations H. Frank Cervone Chapter 27 Communication, Marketing, and Outreach Strategies Sue W. Alman Chapter 28 Advocacy Cheryl Stenstroem Part V - Information Issues: Influences and Consequences Chapter 29 Information Policy Kate Marek Chapter 30 Information Ethics Martin L. Garner Chapter 31 Copyright and Creative Commons Mary Minow and Liz Hamilton Chapter 32 Information Licensing Celeste Feather, Sharla Lair, and Jill Grogg Chapter 33 Open Access Heather Joseph Chapter 34 Information Privacy and Cybersecurity Cherie L. Givens Chapter 35 Intellectual Freedom James LaRue Part VI - Information Horizons: Strategies for Building a Dynamic Career as an Information Professional Chapter 36 Career Management Strategies for Lifelong Success Kim Dority Chapter 37 Leadership Skills for Today's Global Information Landscape Kendra Albright Glossary of Terms Bibliography Index About the Contributors About the Editors

About the Author

Sandra Hirsh, PhD, is a professor and director of the School of Information at San Jose State University. She has an extensive and varied background as a library and information science educator, leader, researcher, and professional - both in library and other information environments. She is the co-chair of the global virtual Library 2.0 conference series, which she co-founded in 2011. She is past president of the Association for Information Science & Technology and she serves on several advisory boards including the American Library Association's Center for the Future of Libraries Advisory Board and Horizon Report Library Expert Panel.

Reviews

The revised edition of Sandra Hirsh's Information Services Today: An Introduction is even better than the original. Information services is a broad topic that encompasses a wide variety of subjects, but the layout of the book breaks it down into manageable subtopics and includes issues particularly important today. . . This is a dense, information-heavy volume that should prove to be a valuable resource throughout the career of any information professional. Its primary audience is new students in an information school or LIS program, but this would also be useful for current information professionals who need a refresher, non-LIS professionals who want more insight into the information fields, and instructors in LIS programs. * American Reference Books Annual *
If you are looking for an opportunity to learn from some of our best colleagues in libraries these days, this is the book for you-whether you are a student, a member of library staff, or someone fascinated by and in love with libraries and what they do for the communities they serve. -- Paul Signorelli, writer-trainer-presenter-consultant, co-author of Workplace Learning & Leadership: A Handbook for Library and Nonprofit Trainers
Information Services Today is an impeccably arranged and edited volume that introduces the reader to the core competencies and values, contexts of practice, emerging trends, and future challenges effecting information professionals and the agencies in which they work. All of the well-prepared contributions are framed for the student experience with summaries, scenarios and discussion questions. I would highly recommend this second edition of Information Services Today as an introductory textbook for programs preparing students for work in libraries. -- Harry Bruce, dean emeritus and professor, The Information School, University of Washington
Although this book's title is Information Services Today, it prepares students for future information landscapes. It does so by reflecting on the past and present and suggesting ways in which the future may play out. By the end of the book, students should understand the evolution of the field and be excited by the process of change. -- Michele V. Cloonan, professor and past dean, School of Library and Information Science, Simmons College
Information Services Today is an impeccably arranged and edited volume that introduces the reader to the core competencies and values, contexts of practice, emerging trends, and future challenges effecting information professionals and the agencies in which they work. All of the well-prepared contributions are framed for the student experience with summaries, scenarios and discussion questions. I would highly recommend this second edition of Information Services Today as an introductory textbook for programs preparing students for work in libraries. -- Harry Bruce, dean emeritus and professor, The Information School, University of Washington
Although this book's title is Information Services Today, it prepares students for future information landscapes. It does so by reflecting on the past and present and suggesting ways in which the future may play out. By the end of the book, students should understand the evolution of the field and be excited by the process of change. -- Michele V. Cloonan, professor and past dean, School of Library and Information Science, Simmons College

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