John H. Zenger, D.B.A., is CEO of Zenger Folkman, a firm that helps
organizations and individuals improve leadership effectiveness
that, in turn, drives business results. These results include
increasing employee engagement, retention, productivity, and
bottom-line profitability. He is a member of the HRD Hall of Fame
and has authored or coauthored eight books and 50 articles on
leadership, productivity, and teams.
Joseph R. Folkman, Ph.D., is president of Zenger Folkman. He is an
authoritative voice on the subject of creating and using employee
surveys to create organizational change and 360- degree feedback
assessment for individual development. Folkman is the author of
three books: Turning Feedback into Change, Making Feedback Work,
and Employee Surveys That Make a Difference.
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