CONTENTS
Preface to the Sixth Edition vii
Acknowledgments viii
Introduction 1
PART ONE
SO YOU’RE GOING TO MANAGE PEOPLE 3
1. The Road to Management 5
2. Starting Out 9
3. Building Trust and Confidence 17
4. Show Your Appreciation 21
5. Being an Active Listener 24
6. The New Manager’s Job and Pitfalls to Avoid 29
7. Dealing with Your Superiors 33
8. Choosing a Managerial Style of Your Own 39
PART TWO
TACKLING YOUR NEW DUTIES 43
9. Building a Team Dynamic 45
10. Managing Problem Employees 50
11. Hiring and Interviewing 56
12. Training Team Members 66
13. Managing Change: Dealing with Resistance 72
14. Disciplining the Employee 75
15. ``Oh My God! I Can’t Fire Anyone!’’ 84
16. Having a Legal Awareness 93
PART THREE
WORKING WITH PEOPLE, BUILDING RELATIONSHIPS, AND MANAGING RISKS 99
17. No Secrets 101
18. The Human Resources Department 104
19. The Current State of Loyalty 107
20. Is There Such a Thing as Motivation? 109
21. Understanding Risk Inclination 116
22. Encouraging Initiative and Innovation 121
23. Improving Outcomes 126
24. The Generation Gap 131
PART FOUR
JOB DESCRIPTIONS, PERFORMANCE APPRAISALS, AND SALARY ADMINISTRATION 135
25. Writing Job Descriptions 137
26. Doing Performance Appraisals 140
27. Salary Administration 152
PART FIVE
IMPROVING AND DEVELOPING YOURSELF 157
28. Having Emotional Intelligence 159
29. Developing a Positive Self-Image 162
30. Managing Your Own Time 179
31. The Written Word 187
32. The Grapevine 191
33. Your Best Friend: Delegation 193
34. A Sense of Humor 197
35. Managing, Participating in, and Leading Meetings 200
36. Taking Center Stage: The Role of Public Speaking in Your Career 207
PART SIX
THE COMPLETE PERSON 213
37. Coping with Stress 215
38. Having Balance in Your Life 219
39. A Touch of Class 222
Conclusion 224
Index 227
Jim McCormick(Denver, CO) is founder and president of the Research
Institute for Risk Intelligence, and the former COO of the nation’s
fifth-largest architectural firm. As an organizational consultant
and executive coach, he has extensive experience working with CEOs
and other leaders.
Gary S. Topchik is the managing partner of SilverStar Enterprises,
Inc., a consulting firm specializing in management development. An
internationally active speaker, he is the author of Managing
Workplace Negativity.
"The First-Time Manager is an excellent how-to guide for anyone new to managing people." --Examiner.com
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