Table of Contents

Contents

Preface

Contents and Organization

Changes to the Second Edition of The Facilitator’s Fieldbook

Acknowledgments

About the Authors

Introduction

The “Altogether” View of Facilitator Personal Qualities

Primer A: Understanding Adult Learning

Primer B: Understanding Group Dynamics and Decision Making

Primer C: Understanding Process Consultation

Primer D: The Manager as Facilitator

SECTION I—PHASE I: PREPARATION

Overview

Facilitator Resources

CONTRACTING FOR FACILITATION

ORGANIZING THE GROUP

SETTING GROUP NORMS

MEETING PLANNING

SECTION II—PHASE II: WORKING WITH THE GROUP

Overview

Facilitator Resources

GETTING STARTED RIGHT

GROUP MEMORY SYSTEMS

ANALYZING THE DATABASE

DECISION MODES

HANDLING CONFLICTS AND COMMON PROBLEMS WITH GROUPS

EVALUATION AND GROUP CLOSURE

SECTION III—PHASE III: IMPLEMENTATION

Overview

Facilitator Resources

MEETING RECORDS

PREPARING, PRESENTING, AND REVIEWING RECOMMENDATIONS

IMPLEMENTATION PLANNING

SECTION IV—SPECIAL MEETINGS

Overview

Facilitator Resources

PLANNING MEETINGS AND TOOLS

LARGE-GROUP PLANNING METHODS FOR ORGANIZATIONAL AND

COMMUNITY CHANGE

SECTION V—FACILITATING IN A VIRTUAL WORLD

Overview

Facilitator Resources

FACILITATING IN A VIRTUAL WORLD: TECHNOLOGICAL TOOLS AND APPLICATIONS

SECTION VI—USING THE FACILITATOR’S FIELDBOOK

AS A TRAINING TOOL

Overview

Facilitator Resources

TRAINER’S NOTES

Index

About the Author

Tom Justice is an organisational development practitioner and the president of Justice Associates, a consulting firm specialising in organisational capacity.
  David W Jamieson, PH.D., is department chair, Organization Learning Development, University of St. Thomas and coauthor of Managing Workforce 2000.

Reviews

..".provides quick and easy access to the frameworks, task breakdowns, and deliverables for defining what needs to be done...tremendous time and frustration saver for anyone facilitating meetings." --PMWorld Journal