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The Effective Change Manager's Handbook


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Is the official guide for the first ever Change Management Body of Knowledge, created by Change Management Institute and APMG Provides a strong base level knowledge for continuing professional development across the discipline Enables change managers to effectively advise and coach senior colleagues and those sponsoring or leading change initiatives

Table of Contents

    • Chapter - 01: A change management perspective - Richard Smith;
    • Chapter - 02: Defining change - Robert Cole, David King and Rod Sowden;
    • Chapter - 03: Managing benefits: Ensuring change delivers value - Stephen Jenner;
    • Chapter - 04: Stakeholder strategy - Patrick Mayfield;
    • Chapter - 05: Communication and engagement - Ranjit Sidhu;
    • Chapter - 06: Change impact - Caroline Perkins;
    • Chapter - 07: Change readiness, planning and measurement - Nicola Busby;
    • Chapter - 08: Project management: Change initiatives, projects and programmes - Ira Blake;
    • Chapter - 09: Education and learning support - Richard Smith;
    • Chapter - 10: Facilitation - Dan Skelsey;
    • Chapter - 11: Sustaining change - Helen Campbell;
    • Chapter - 12: Personal and professional management - Ray Wicks;
    • Chapter - 13: Organizational considerations - Tim Cole, Martin Lunn, Una McGarvie and Eric Rouhof

About the Author

APMG is a leading global Examination Institute and the Official Accreditor of the UK Government's Cabinet Office and the United Kingdom Accreditation Service (UKAS). They accredit professional training and consulting organizations and manage certification schemes for knowledge-based workers. Richard Smith (Editor) is a specialist in organizational development-related people development issues. He works with clients as diverse as Unilever, Nestle, Mars and Harvard Business School. He is the Chief Examiner for APMG Change Management products and lead author of the first global Change Management Body of Knowledge (CMBoK) for the Change Management Institute. He is also a Fellow of the CIPD.


"It can used as a college-level business text, as it includes 'questions to think about' at chapter's end and includes numerous charts, graphs, and case studies in the course of exploring a change manager's processes. References and insights into how change management concepts can be applied across the board to a wide variety of scenarios makes this a solid reference."--California Bookwatch, The Business Shelf "Midwest Book Review "

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