Table of Contents

Part A: Setting the Context for Tourism Crisis and Disaster Management 1. Introduction to Tourism Crisis and Disaster Management 2. Classifying and Understanding Tourism Crises and Disasters 3. Strategic Crisis and Disaster Planning and Management Part B: Tourism Crisis and Disaster Prevention and Planning 4. Tourism Crisis Prevention and Disaster Mitigation 5. Tourism Disaster and Crisis Preparedness and Planning Part C: Tourism Crisis and Disaster Response, Implementation and Management 6. Coordination, Control and Resource Allocation 7. Crisis and Disaster Communication and Recovery Marketing Part D: Tourism Crisis and Disaster Recovery, Resolution and Feedback 8. Long Term Recovery and Resolution 9. Knowledge Management and Organisational Learning 10. Conclusion and Reflections on Tourism Crisis and Disaster Management

About the Author

Dr Ritchie is a Senior Lecturer in the School of Tourism at the University of Queensland, Australia. His research interests have focused on city and capital tourism, visitor behaviour and tourism marketing. He has also published extensively in the area of tourism crisis and disaster planning, management and recovery, in journals such as Tourism Management, the Journal of Travel and Tourism Marketing and Current Issues in Tourism. He is also co-editor of the Journal of Hospitality and Tourism Management and on the editorial board of four tourism journals including Tourism Recreation Research.

Reviews

Lucid, comprehensive and well-illustrated this book raises the bar in studies of disasters and crises in tourism. Richly informed with cases from around the globe and dealing with timely and topical issues, it should become a standard reference for policy-makers and practitioners, not to mention students as the tourism managers of tomorrow.Professor Tim Coles, University of Exeter, UKThis book is a timely analysis of crisis in a time of global crisis. Brent Ritchie has produced an extensively referenced penetrating analysis offering new insights into the management of crisis in the tourism industry. This book is a must for researchers and students engaged in crisis research. Bruce Prideaux, James Cook University, Australia