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Comprehensive Medical Assisting
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Table of Contents

Section I: GENERAL PROCEDURES. Unit 1: Introduction to Medical Assisting and Health Professions. 1. The Medical Assisting Profession. 2. Health Care Settings and the Health Care Team. Unit II: The Therapeutic Approach. 3. Coping Skills for the Medical Assistant. 4. Therapeutic Communication Skills. 5. The Therapeutic Approach to the Patient with a Life-Threatening Illness. Unit III: Responsible Medical Practice. 6. Legal Considerations. 7. Ethical Considerations. 8. Emergency Procedures and First Aid. Section II: ADMINISTRATIVE PROCEDURES. Unit IV: Integrated Administrative Procedures. 9. Creating the Facility Environment. 10. Computers in the Medical Clinic. 11. Telecommunications. 12. Patient Scheduling. 13. Medical Records Management. 14. Written Communications. 15. Medical Documents. Section III: Clinical Procedures. Unit V: Managing Facility Finances. 16. Medical Insurance. 17. Medical Coding. 18. Daily Financial Practices. 19. Billing and Collections. 20. Accounting Practices. Unit VI: Integrated Clinical Procedures. 21. Infection Control and Medical Asepsis. 22. The Patient History and Documentation. 23. Vital Signs and Measurements. 24. The Physical Examination. Unit VII: Assisting with Specialty Examinations and Procedures. 25. Obstetrics and Gynecology. 26. Pediatrics. 27. Male Reproductive System. 28. Gerontology. 29. Examinations and Procedures of Body Systems. Unit VIII: Advanced Techniques and Procedures. 30. Assisting with Minor Surgery. 31. Diagnostic Imaging. 32. Rehabilitation and Therapeutic Modalities. 33. Nutrition in Health and Disease. 34. Basic Pharmacology. 35. Calculation of Medication Dosage and Medication Administration. 36. Cardiac Procedures. Unit IX: Laboratory Procedures. 37. Regulatory Guidelines for Safety and Quality in the Medical Laboratory. 38. Introduction to the Medical Laboratory. 39. Phlebotomy: Venipuncture and Capillary Puncture. 40. Hematology. 41. Urinalysis. 42. Basic Microbiology. 43. Specialty Laboratory Tests. Section IV: PROFESSIONAL PROCEDURES. Unit X: Clinic and Human Resources Management. 44. The Medical Assistant as Clinic Manager. 45. The Medical Assistant as Human Resources Manager. Unit XI: Entry Into Entry into the Profession. 46. Preparing for Medical Assisting Credentials. 47. Employment Strategies. Appendix A: Common Health Care Abbreviations and Symbols. Glossary of Terms. References. Index.

About the Author

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants. Ms. Correa is the former Allied Health Educational Coordinator at City University of New York at Queens College. Responsible creating and developing curricula for several Queens College Allied Health certificate programs, including Medical Assistant, she now develops satellite courses for adult education programs. Her clinical experience extends to both private practice and administrative hospital work in oncology, cardiovascular surgery, pulmonology, and thoracic surgery. Ms. Correa also works on technical writing and software development projects, and serves on advisory boards for technical colleges in her home state of Colorado. Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia. Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants. Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation. Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

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