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Change Management
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Table of Contents

REMEMBERING

Introduction to Change Management
Introduction
Technical and People Sides of Change Management
Blending in the Right Amount of Management
Different Views of Change Management
Summary
Reference

The Philosophy and Evolution of Change Management
Introduction
Risks in Systems Implementation
Change Management Activities and Goals
Change Management Processes and Tools
Why Use Change Management?
Problems Identified by Change Management Study Research
Change Management Iterative Development
Basic Change Management Objectives
Summary

Making the Case for Change Readiness
Introduction
Understanding the Readiness for a Change Life Cycle
Summary
References

UNDERSTANDING

Dirty Dozen Most Popular Models
Overview
Evolution of Change Management
Some Specifics from the Research
More Specifics from the Research
Brief Description of the 12 Models
Best Practices Highlights
Changes in Approach Lead to SUSTAIN
Summary
References

Sustainable Change Lifecycle
Introduction
SUSTAIN Model Defined
Seven-Cycle SUSTAIN Model
SUSTAIN Model in Detail
Use an Enrollment/Engagement Plan Approach
Shift Paradigms Where Needed
Talk and Communicate the Rewards, Challenges, and Consequences
Assimilate Risk Mitigation Using Project Planning, Measurement, and Reporting
Invest to Plan for Optimum Sustained Results
Negotiate the Results with a Prototyping Change Management Approach
Diagnosis and Change Agents
Three Common Elements of Change
Change Management Deployment Planning Checklist
Summary
Reference

Facilitated OCM Workshops
Introduction
Facilitated Workshops Background
Getting the Process Started
Benefits of Facilitated Workshops
Neurological Roots of Resistance to Change
Managing the Workshop
Roles and Responsibilities
Facilitated Workshop Life Cycle Activities
Success Factors for Facilitated Workshops
Summary

Culture Change Management (CCM)
Introduction
Change Management and Organization Design Projects
Organization Development and the Lifestyle Evolution
The Cultural Web and Change at IBM
Why Focus on CCM?
Psychodynamic Approach to Change
CCM Model
Summary
References

APPLYING

Applying Methods for Deployment
Overview and Background
CCM Capability Design Process
Structure and Governance for Deployment
Change Methodology
Culture Change Tools
Resources and Competency
Interviews and Research
Change Capability Blueprint
CCM 10 Critical Success Factors
Creating a Culture of Assessment for Change Management
The Missing Link in Culture Change Management: A Daily Management System
Getting Organized with a Design Team To-Do Checklist
Summary
Reference

Initiatives' Prioritization
Overview
MoSCoW Rules for CCM
Using a Standard Body of Knowledge
The Business Sponsor's Perspective
MoSCoW and the Business Case
Establishing Levels of Priority
Checklist of Tips for Assigning Priorities
Summary

The Iterative Development Approach
Overview
Evolutionary Development Strategy
Summary
Reference

ANALYZING AND EVALUATING

Gathering, Analyzing, and Prioritizing Requirements
What Are Requirements?
Requirements for Motivating Change (Power)
Creating Vision (Legitimacy)
Developing Functional Requirements That Build on Political Support (Urgency)
Managing Transition Requirements (Power and Legitimacy)
Sustaining the Culture Change Momentum (Power and Urgency)
Action Learning and Other Requirements Considerations (Legitimacy and Urgency)
Gathering and Prioritizing Requirements
Guidelines on Requirements Gathering
The Structure and Hierarchy of Requirements
Life Cycle of a Requirement
Prioritizing Requirements Using MoSCoW
The Prioritized Requirements List (PRL)
Summary
References

Using Estimates and Time Boxes
Overview
The Estimating Cycle
Project Variables and Contingency
Estimating during the Life Cycle
Getting Started with a Time Box Kickoff
Investigation Iteration
Refinement Iteration
Closeout
Relationship with Other Methods
The Team Charter and the Daily Huddle
The Chinese Room
Planning and Scheduling Time Boxes
Summary
References

CREATING

Modeling and Simulation
Introduction to Modeling
What Is a Simulation Model?
Modeling and Abstraction
Target Audience for the Model
Using the Culture Change Models
Using Systems Thinking Models
The Iceberg Model
Summary
References

Measurement and Appraisal
Introduction to CCM Measurement
Using the Outcomes' Appraisal Purpose
Combine, Compare, and Interpret Measures
Making the Collection of Measures Easy
Examples of Culture Change Measures
Using Earned Value Analysis
Quality Metrics
Employee Involvement Metrics
Cost Metrics
Creating a Culture Change Web Index
Summary
Reference

Risk Management Considerations
Introduction
The Culture Change Risk Log
On Digital Literacy and CCM
Using Crowdsourcing and Wikimedia for Culture Change
Change Management Risks
Using the CCM Approach to Reduce Risk
On Developing a Risk-Oriented Culture
The Team Spirit Environment
Summary
Reference

Deploying and Implementing CCM
Introduction
Installing and Implementing a CCM System
The Eight-Phase Implementation Plan
Actions to Improve Organizational Culture of Trust
Downplaying Downsizing
Selecting the Right Projects
Summary
References

Bibliography

About the Author

Dr. H. James Harrington is the chief executive officer for the Harrington Management Systems. He also serves as the chairman of the board for a number of businesses. Dr. Harrington is recognized as one of the world leaders in applying performance improvement methodologies to business processes. He has an excellent record of coming into an organization, working as its CEO or COO, resulting in a major improvement in its financial and quality performance. Dr. Harrington is a certified Master Six Sigma Black Belt and received the title of Six Sigma Grand Master. He has an MBA and PhD in engineering management and a BS in electrical engineering. Frank Voehl is the CEO and President of Strategy Associates, Inc., and a senior consultant and chancellor for the Harrington Academy. He also serves as chairman of the board for a number of businesses and as a Grand Master Black Belt instructor and Innovation Coach at Florida International University (FIU). He is recognized as one of the world leaders in applying quality measurement and Lean Six Sigma methodologies to business processes. He has extensive knowledge of NRC, FDA, GMP and NASA quality system requirements and is an expert in ISO-9000, QS-9000/14000/18000, and integrated Lean Six Sigma Quality System Standards and processes.

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