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A graphical, on-line means to help management gather, into one place, all of the information and knowledge about their business and to make it possible for others within their companies to access it quickly and efficiently.

Table of Contents

Foreword by Bruce E. Bauman Preface Introduction Ways of Working Feasible Involvement: A New Joint Application Development Scheme? The Search for Tools, Methods, and Involvement Current State of Business Processes The Status of the User--Technically Change and Implementation Tools Business Process Review and Improvement The Requirements for Implementation Engineering The New Approach Ways of Working: The Requirement The Template: Multiple Views and Best Practices The Design Concept Using the Ways of Working Concept The Visionary CFO--Managing Change Appendix A: A Typical Process Definition: Defining Our Ways of Working Index

About the Author

JUD BRESLIN is President of the COBRE Group, Inc., a Morristown, New Jersey software development firm that designs, develops, and implements software tools for a variety of industries for various applications. Before founding his firm, Breslin held positions with Touche Ross and Coopers and Lybrand, and was also Deputy Administrator for the U.S. Energy Office. He holds an MBA from the Wharton School and is author of several books, including Selecting and Installing Software Packages (Quorum, 1986). JOHN McGANN has been in charge of information technology planning at Allied Chemical and American Airlines. He has also been a Vice President of Systems Planning at Chase Bank and an MIS Director for the New York City Finance Administration. With degrees from MIT and Columbia University, he has been Adjunct Professor of Computing Science and has lectured on information technology planning at other universities and at various conferences. McGann performs consulting services and prepares reports on various information technology matters for companies including IBM, Microsoft, Unisys, Chase, and Bank America.

Reviews

?Breslina nd McGann show how business knowledge repositories can be established and maintained and all the other details that management needs to make the most of this valuable corporate resource and means of doing business.?-Council of Logistics Management

?Closely argued and useful exploration of many of the important issues at the leading edge of Knowledge Management.?-Long Range Planning

"Closely argued and useful exploration of many of the important issues at the leading edge of Knowledge Management."-Long Range Planning

"Breslina nd McGann show how business knowledge repositories can be established and maintained and all the other details that management needs to make the most of this valuable corporate resource and means of doing business."-Council of Logistics Management