List of Figures. List of Tables. Preface. Acknowledgements. About the Author. Chapter 1 You Be The Supervisor. Chapter 2 The First Four Months. Chapter 3 A New Boss. Chapter 4 The First Meetings. Chapter 5 The Observations. Chapter 6 The Morning Meeting. Chapter 7 He Quit - Learning to Instruct. Chapter 8 Making Improvements. Chapter 9 Improvements in My Area. Chapter 10 The Problem Child. Chapter 11 The Accident. Chapter 12 Collisions. Epilogue.
Hugh R. Alley, P.Eng., is president and founder of First Line Training Inc. The company helps clients improve productivity and profits by building the skills of managers and supervisors. Hugh is an industrial engineer and has worked for over 25 years in a wide range of manufacturing settings. He has been a manager, a consultant, and a business owner. He has helped many organizations make significant gains in productivity. Hugh has trained over 900 supervisors and front-line leaders. He has run three different manufacturing firms, including several distribution centers. He has either designed or helped with the design and fit-out of almost a dozen factories and distribution centers. Prior to starting First Line Training in 2011, Hugh was Operations Manager and part owner of a manufacturing firm in Langley with 70 - 120 employees. Over 3 years the company reduced its lead time by 25%, its accident rate by 95%, and saw measured gains in productivity of 10 - 12% per year. Before that he worked as part of Grant Thornton LLP's manufacturing and distribution consulting practice. He spent five years working with the WCB of BC in a range of roles including managing staff development, managing a claims unit and running several large projects. Prior to joining the WCB he spent five years running his own consulting industrial engineering firm. Hugh has experience in a wide range of industries, including steel fabrication, pharmaceuticals, secondary wood manufacturing, mining, steel, wire, food processing, electronics assembly, appliance assembly, furniture, engineered wood products, yacht building, electrical transmission and others. In the public sector he has worked in education (public and post-secondary), health care, transportation, maintenance and employment standards. Hugh obtained his B.A.Sc. at University of Waterloo (Systems Design Engineering) and earned an M.Sc. in resource economics at Cornell, and a Master of Divinity at Vancouver School of Theology. Hugh has taught at UBC, SFU and BCIT. He writes a regular column for PLANT Magazine, and writes and presents frequently on the topics of staff development, training, lean manufacturing and quality.
"Great story of a turnaround of a company using the TWI JI, JR, JM and Kata methodologies. Very enjoyable read with ideas that can be implemented quickly in any company."
"In a heart warming, easy to read story Alley has made the concepts of TWI (Training Within Industry) easy to understand and more importantly gives you a sense of how transformational TWI can be. Whether you are a first line Supervisor or General Manager, experienced or brand new, this book gives you the tools and practices to be better at your job."
"The questions for reflection at the end of each chapter will be helpful for leaders at many different levels, whether new or experienced. The supervisory tools introduced in the book are practical and effective. "
"A great read, a great story, great lessons, and powerful learning for new and experienced supervisors. I couldn't wait to see how it ended!"