Table of Contents

PREPARING TO USE 360 FEEDBACK; The Uses of 360 Feedback: A Tool for Strategic Change; The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback; The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback; Using Interviews to Augment 360 Feedback; Creating Champions: Selling the Idea to Others in Your Organization; IMPLEMENTING A 360 FEEDBACK SYSTEM; Gathering the Feedback: Tips on Administering the 360 Process; Holding Up the Mirror: Presenting the Feedback; Creating Lasting Change: Follow-Up Activities; Enhancing Performance Management Systems; Resource A: Examples of 360 Feedback; Resource B: Checklist for Selecting a Questionnaire.

About the Author

RICHARD LEPSINGER and ANNTOINETTE D. LUCIA are managing partners of Manus, a consulting firm based in Stamford, Connecticut. They have been advising companies on how to use 360 degree feedback, designing feedback instruments, and conducting workshops on the topic for over 20 years. Coca--Cola, Bayer Pharmaceuticals, and GE Capital are among their many clients.

Reviews

"The Art and Science of 360 Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360 feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360 feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360 feedback and gives the practical how-two's in setting up systems for successfully implementing 360 feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360 feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360 feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360 feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360 feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

"The Art and Science of 360? Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360? feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems
"You'd have to be insane to take on 360? feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage
"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360? feedback and gives the practical how-two's in setting up systems for successfully implementing 360? feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.
"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360? feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360? feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware
"I've seen 360? feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Oper

"The Art and Science of 360A Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360A feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems
"You'd have to be insane to take on 360A feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage
"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360A feedback and gives the practical how-two's in setting up systems for successfully implementing 360A feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.
"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360A feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360A feedback and presented them in an easily digestible and understandable format for HR executives and management." --MaxineFechter, Vice President, Human Resources, Coach Leatherware
"I've seen 360A feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber
"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360A feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization
"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

"The Art and Science of 3600 Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 3600 feedback part of your organization's practice — and you can't afford not to — don't embark on that journey until you've consulted this essential resource." — Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems "You'd have to be insane to take on 3600 feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." — Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage "Lepsinger and Lucia have written a book that fills an important gap in our field — it addresses the best practices of using 3600 feedback and gives the practical how-two's in setting up systems for successfully implementing 3600 feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." — Randall P. White, Ph.D., RPW Executive Development Inc. "In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 3600 feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 3600 feedback and presented them in an easily digestible and understandable format for HR executives andmanagement." — Maxine Fechter, Vice President, Human Resources, Coach Leatherware "I've seen 3600 feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." — Bob Silver, Director of Operations, Service and Systems at Paine Webber "Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 3600 feedback." — Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization "This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback — a rich resource." — Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments