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The Certified Six SIGMA Black Belt Handbook
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Measuring Customer Satisfaction and Loyalty
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The Logical Thinking Process
 $129 with Free Shipping!
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The Quality Toolbox
The Quality Toolbox

By Nancy R. Tague

Paperback (USA), January 2005
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Establishing a Culture of Patient Safety
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Lean for Service Organizations and Offices
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Office Kaizen
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Office Kaizen 2
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Customer Centered Six Sigma
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ISO 9001:2008 Explained
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Root Cause Analysis
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Lean Doctors
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