About the Author

Natalie Ames (MSW and EdD, West Virginia University, USA) is associate professor of social work at North Carolina State University, USA. Her social work experience includes public welfare, medical social work, and individual and group counselling. While working for different agencies, she developed accessible educational materials and training programs for professionals and the general public. Katy FitzGerald (MSW, North Carolina State University, USA) is a clinical social worker at R. J. Blackley Alcohol and Drug Abuse Treatment Center. Prior to her social work career, FitzGerald held positions in technology marketing where she developed her ability to translate difficult, technical information into easy-to-read written material for clients.