Table of Contents

Introduction
Part One: Chapter 1: Why Look at Great? / Chapter 2: It’s People, Not Programs
Part Two: Chapter 3: The Power of Expectations
Part Three: Chapter 4: If You Say Something, Mean It
Part Four: Chapter 5: Prevention versus Revenge
Part Five: Chapter 6: High Expectations—for Whom? / Chapter 7: Who Is the Variable?
Part Six: Chapter 8: Focus on Students First
Part Seven: Chapter 9: Ten Days Out of Ten
Part Eight: Chapter 10: Be the Filter
Part Nine: Chapter 11: Don’t Need to Repair—Always Do Repair
Part Ten: Chapter 12: The Ability to Ignore
Part Eleven: Chapter 13: Random or Plandom? / Chapter 14: Base Every Decision on the Best People
Part Twelve: Chapter 15: In Every Situation, Ask Who Is Most Comfortable and Who Is Least Comfortable
Part Thirteen: Chapter 16: Put Yourself in Their Position
Part Fourteen: Chapter 17: What About These Darn Standardized Tests?
Part Fifteen: Chapter 18: Make It Cool to Care / Chapter 19: Clarify Your Core
Seventeen Things That Matter Most