Contents of Successful minute taking and writing. 1. Meetings 10 2. Preparation for a meeting 22 3. Role and skills of the minute taker 36 4. Examples of minutes 86 5. Minute writing exercise 92 6. Checklist and action plan 100 7. Answers to some of the exercises 108 8. Index 112 9. About the publishers (www.UoLearn.com) 114
About the author: Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specializes in the training and development of secretarial and administrative staff (www.bakerthompsonassoc.co.uk). She now travels all over the UK working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She also delivers courses in the Middle and Far East. Heather is a Certified NLP Practitioner. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent 5 years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to personal assistant to the managing director, commuting regularly between their offices in Manchester and London. Heather conceived the speedwriting system BakerWrite and wrote the Amazon best selling book based on this system (Speed Writing skills training course, 9781849370110 http://www.UoLearn.com ) which is also available as an online training course (http://www.bakerthompsonassoc.co.uk ). She is also the author of Successful Business Writing, 9781849370745.
What do people think? 'I had a real phobia about minute taking and was dreading today, but you've really taken away my fear. It's all fallen into place.' Beverley, Leeds 'One of the best facilitators ever - quite clearly Heather had an extensive knowledge of the skills needed and she wanted to share best practice. Everyone had a part to play and felt confident enough to ask and contribute whatever their level of expertise. Heather was very approachable.' 'This was excellent and clearly met all of its objectives. The course was well planned and the subject matter presented in a clear, logical and interesting way.' 'Heather had very good subject knowledge and is a very good trainer. She used a number of different teaching methods and was excellent at putting the group at ease; everyone joined in.' Committee servicing and minute taking for Leeds Metropolitan University 'I'm fairly comfortable with taking minutes, but find I write a lot of notes in the meeting which probably aren't necessary. I've learned how to condense effectively.' 'Heather was very practical and helpful; understood the reality of taking minutes and not just the theory!' Minute taking for RiverStone Management Limited 'I enjoyed the course and found it relevant to my needs. The trainer was helpful and able to answer questions.' 'I found the course really useful and the style very easy to understand.' Minute taking for Yorkshire Television
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