Table of Contents

Introduction; job descriptions; working conditions; company history; company activities; exam focus - vocabulary; telephoning; internal communication; facts and figures; performance; exam focus - reading; product description; product development; business equipment; correspondence; exam focus - writing; business hotels; commuting; arranging a conference; at a conference; exam focus - listening; production; quality control; direct service providers; the banking sector; exam focus - speaking; delivery services; trading; recruiting staff; applying for a job; exam practice; activity sheets; tapescripts; answer key; essential vocabulary; irregular verbs.