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Overcoming the Five Dysfunctions of a Team
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Table of Contents

Why a Field Guide? xiii

Section One: Getting Clear on the Concept 1

The Case for Teamwork 3

A Quick Overview of the Model 7

Two Important Questions 9

Section Two: Overcoming the Five Dysfunctions of a Team 11

Overcoming Dysfunction #1: Building Trust 13

Overcoming Dysfunction #2: Mastering Conflict 37

Overcoming Dysfunction #3: Achieving Commitment 51

Overcoming Dysfunction #4: Embracing Accountability 61

Overcoming Dysfunction #5: Focusing on Results 69

Section Three: Answering Questions and Anticipating Problems 81

Common Questions 83

Objections from Participants 89

Obstacles to Avoid 93

Section Four: Building the Team 101

Team-Building Road Map 103

The Initial Off-Site 107

Tools and Exercises in Detail 113

Glossary of Terms 143

Resources 149

Acknowledgments 153

About the Author 155

About the Author

Patrick Lencioni is president of The Table Group, a San Francisco Bay Area management consulting firm, and he is the author of several best-selling books. Learn more about Pat and his firm at www.tablegroup.com.

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?Lencioni is fast defining the next generation of leadership thinkers.??Ken Blanchard, coauthor, The One Minute Manager a and Full Steam Ahead

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