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We are working with SQA to gain endorsement for this straightforward guide to all five core areas of the latest syllabus.

Table of Contents

• Preface: Preface
• Introduction: Preparing for course assessment
• Unit 1: Understanding Business
• Chapter 1: Role of business in society
• Chapter 2: Customer satisfaction
• Chapter 3: Types of business organisation
• Chapter 4: Business objectives
• Chapter 5: Internal and external factors affecting businesses
• Chapter 6: Stakeholders
• Unit 2: Management of People and Finance
• Chapter 7: Recruitment and selection
• Chapter 8: Training
• Chapter 9: Retaining and motivating staff
• Chapter 10: Legislation
• Chapter 11: Sources of finance
• Chapter 12: Break-even
• Chapter 13: Cash budgeting
• Chapter 14: Profit statement
• Unit 3: Management of Marketing and Operations
• Chapter 15: Customers
• Chapter 16: Market research
• Chapter 17: The marketing mix
• Chapter 18: Suppliers and stock management
• Chapter 19: Methods of production
• Chapter 20: Quality
• Chapter 21: Ethical and environmental considerations
• Index: Index

About the Author

Peter Hagan is a principal teacher of Business in a Scottish secondary school and author of several Hodder Gibson textbooks and revision guides, including National 5 Business Management, Higher Business Management, and How to Pass National 5 Business Management.