Table of Contents

Part I: Management Today:.
1. Managers and Organizations Today.


2. The Evolution Toward Total Quality Management.


3. International Competition and Management.


4. Managerial Ethics and Corporate Social Responsibility.


Part II: Planning and Strategic Management for Customer
Value:.


5. Decision Making, Problem Solving and Continuous
Improvement.


6. Corporate and Competitive Strategy.


7. Customer Value Strategy.


Part III: Organizing for Total Quality:.


8. Organizational Structure and Design.


9. Managing Human Resource Systems.


10. Organizational Culture and Change.


Part IV: Behavioral Processes:.


11. Leadership.


12. Motivation.


13. Communication.


14. Teams and Groups.


Part V: Control and Systems Improvement:.


15. Statistical and Other Quality Tools for Systems
Improvement.


16. Management Information Systems.


17. Managing Technology and Technological Change.


18. Operations Management for Control and Improvement.

About the Author

Michael J. Stahl is Associate Dean and Professor of Management in the College of Business Administration at the University of Tennessee in Knoxville.

Reviews

"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in both style and coverage." Fred T. Whitman, Mary Washington College