Table of Contents

Introduction: Using case studies in teaching management communication Theodore E. Zorn & Debbie Page Diversity: Gender, ethnicity, and national culture 1 Frustration at the enrolment office: The case of the elusive transcript Nittaya Campbell & Anna Pinder 2 We've given you jobs...What more do you want? Richard Parsons 3 When cultures collide: Conflicting values in a Maori organisational culture Jarrod M. Haar 4 Sure, she's a scientist, but can she take neat notes and arrange morning tea? Bernard McKenna 5 'Police rocked by porn scandal' Deborah Jones & Jan Jordan Organisational leadership and change 6 But somebody said...: Gossip, rumour, and clarity in organisational change Jennifer Frahm 7 One size does not fit all: Change communication surrounding a CEO departure Colleen E. Mills 8 Planning organisational change communication at Mainland Training Colleen E. Mills 9 NUTS: Good for a change Debbie Page 10 'Pulling the ripcord': Using communication training to improve sales performance at EB Games Caroline Hatcher Communication technologies 11 From links to webs: Entrepreneurship and technology in a social service organisation Shiv Ganesh 12 Getting buy-in on new information technology implementation Rosie Bentley & Theodore E. Zorn 13 Where have all the women gone? Creating a diverse workforce in the IT industry Marie Hutchinson 14 Getting our wires crossed: Culture conflict in email and telephone messages Prue Holmes & Qian Tan Organisational culture and politics 15 Loose mouth Lex: Using informal communication channels Robin A. Hill 16 What is she worth? Mediating disputes about equality and fairness Mary R. Power 17 Welcome to the world of work! Glyndwr Jones Power and conflict 18 There's no place like home: Conflict at the rest home Cheryl Cockburn-Wootten & Mary Simpson 19 Family values: Changing communication practices in a growing business Trish Clokie 20 Communication and professional identities in a community healthcare organisation Margaret Brunton 21 The proposal: Working through the chain of command Robin A. Hill Stakeholder engagement 22 Taking a stand or tactics of silence? Managing a controversial issue Alison Henderson 23 Getting respect at the Dowse Brad Jackson 24 Attempting to improve stakeholder engagement Theodore E. Zorn, Juliet Roper, and C. Kay Weaver

About the Author

Debbie Page is a lecturer in the School of Communication at the Waikato Institute of Technology. She is the Programme Manager for the Graduate Diploma in Communication, and has a senior management role within the School. She has researched and published in organisational communication, but more recently has focused on language teaching methodology and practice within tertiary institutes. Ted Zorn is professor of management communication at the Waikato Management School. He is former head of two academic departments and currently Assistant Dean for Academic Staffing. Ted is principal investigator on a research grant, The Impacts of Information & Communication Technologies in the Workplace and Communities. He is past editor of Management Communication Quarterly and past chair of the Organizational Communication Division of the National Communication Association, USA.