Table of Contents

Part I Understanding the Listening Process 1 The Need for Effective Listening In Search of Listening Role Models Listening is Important Effective Listening is Rewarding Listening is Often Misunderstood The State of Listening Instruction 2 The Process of Communication Components of Communication Communication Variables Communication as a Simultaneous Process Implications for the Listener 3 The Process of Listening Listening as Distinct Behavior A Definition of Listening Wolvin-Coakley Definition and Model of Listening 4 Listening as a Communication Function Listening as Sharing Listening as Decision Making Four Listening Strategies Ten Factors Influencing the Listening Process Part II Developing Purposeful Listening Skills 5 Discriminative Listening Uses of Auditory Discrimination The Importance of Auditory Discrimination Skills Involved in Auditory Discrimination Visual Discrimination Auditory and Visual Discrimination 6 Comprehensive Listening Uses of Comprehensive Listening Variables Related to Comprehensive Listening Skills Involved in Comprehensive Listening 7 Therapeutic Listening The Need for Therapeutic Listening Skills Involved in Therapeutic Listening 8 Critical Listening The Need for Critical Listeners Interaction of Critical Thinking and Critical Listening Process of Persuasion Skills Involved in Critical Listening Responsibilities of the Critical Listener 9 Appreciative Listening The Process of Listening Appreciatively Opportunities for Appreciative Listening How to Improve Appreciative Listening Part III Applying Effective Listening Skills 10 The Listener's Communication Roles Intrapersonal Listening Interpersonal Communication Public Audiences Mass Communication The Listening Grid Listening Commitment * Each chapter includes a Summary, Suggested Activities, and Notes.