Table of Contents

Part I. Introduction: 1. Concept of leadership and management in health services Mindaugas Stankunas; 2. Leadership and management frameworks and theories Melanie Bish; Part II. Leads Self: 3. Ethical leadership Gian Luca Casali and Gary E. Day; 4. Self-management John Adamm Ferrier; 5. Emotional intelligence and self-awareness Leila Karimi and Jiri Rada; 6. Exploring values Eleanor Milligan and Jennifer Jones; 7. Ambiguity and leadership Mark Avery; 8. Leadership and critical reflective practice Lorraine Venturato; Part III. Engages Others: 9. Communication leadership Mark Keough; 10. Leading inter-professional teams Katrina Radford and Anneke Fitzgerald; 11. Clinical governance Cathy Balding; 12. Partnering with stakeholders Sharon Brownie and Audrey Holmes; 13. Power and political astuteness Nicola McNeil; 14. Influencing strategically Mark Avery; 15. Networking John Rasa; Part IV. Achieves Outcomes: 16. Holding to account Ged Williams and Linda Fraser; 17. Critical thinking and decision making Richard Baldwin; 18. Managing and leading staff David S. Briggs and Godfrey Isouard; 19. Project management Zhanming Liang; 20. Financial management Ian Edwards; 21. Negotiating Sandra G. Leggat; Part V. Drives Innovation: 22. Creativity and visioning Godfrey Isouard; 23. Evidence-based practice Sandra G. Leggat and Denise M. Jepsen; 24. Successfully managing conflict Gary Day; 25. Building positive workplace cultures Gary Day and Kirsty Marles; 26. Leading and managing change Gary Day and Elizabeth Shannon; 27. Quality and service improvement Martin Connor; Part VI. Shapes Systems: 28. Workforce-planning Ged Williams and Ben Archdall; 29. Strategic planning Sandra G. Leggat; 30. Health service planning Chaojie Liu and John Adamm Ferrier.

Promotional Information

Leading and Managing Health Services: An Australasian Perspective is an indispensable resource for students in the ever-changing healthcare industry.

About the Author

Gary Day is a Professor of Health Services Management in the Centre of Health Innovation, School of Medicine, Griffith University. Sandra G. Leggat is a Professor of Health Services Management in the School of Psychology and Public Health at La Trobe University.