Preface xiii
Acknowledgments xv
Introduction 1
Six Themes of the 24 Steps 11
Step 0 Getting Started 15
Step 1 Market Segmentation 23
Step 2 Select a Beachhead Market 41
Step 3 Build an End User Profile 49
Step 4 Calculate the Total Addressable Market (TAM) Size for the Beachhead Market 57
Step 5 Profile the Persona for the Beachhead Market 69
Step 6 Full Life Cycle Use Case 83
Step 7 High-Level Product Specification 91
Step 8 Quantify the Value Proposition 103
Step 9 Identify Your Next 10 Customers 113
Step 10 Define Your Core 121
Step 11 Chart Your Competitive Position 131
Step 12 Determine the Customer’s Decision-Making Unit (DMU) 139
Step 13 Map the Process to Acquire a Paying Customer 149
Step 14 Calculate the Total Addressable Market Size for Follow-on Markets 157
Step 15 Design a Business Model 163
Step 16 Set Your Pricing Framework 173
Step 17 Calculate the Lifetime Value (LTV) of an Acquired Customer 181
Step 18 Map the Sales Process to Acquire a Customer 195
Step 19 Calculate the Cost of Customer Acquisition (COCA) 203
Step 20 Identify Key Assumptions 219
Step 21 Test Key Assumptions 225
Step 22 Define the Minimum Viable Business Product (MVBP) 235
Step 23 Show That “The Dogs Will Eat the Dog Food” 245
Step 24 Develop a Product Plan 253
Postlude: A Business is More Than 24 Steps 261
Glossary 263
About the Author 265
Index 267
Bill Aulet is the managing director of the Martin TrustCenter for MIT Entrepreneurship as well as a senior lecturer at theMIT Sloan School of Management. Prior to joining MIT, he had a25-year track record of success in business, from his start at IBMto his experience as a serial entrepreneur. He started and ranCambridge Decision Dynamics and SensAble Technologies. He worksaround the world with entrepreneurs, small companies, largecompanies, and governments to promote innovation-drivenentrepreneurship.
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