Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Known as 'the practical champion of the human, ' she authors 9 best sellers "Wake Up Your Call Center: Humanize Your Interaction Hub," 4th ed, "Customer Service and the Human Experience," "Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards)-motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, Volume I and II, The Expert's Guide to Customer Service, Volume I and II, at www.championforthehuman.com as well as her popular, complimentary 'tips' newsletter on How To Kick Your Customer Service Up A Notch! at http: //www.HumanTechTips.com
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